Schaller Anderson Behavioral
Health of California Administrators (SABHCA) coordinates the behavioral
health care needs and services for Scripps employees and their covered dependents.
Below is a list of commonly asked questions and answers to help guide Schaller Anderson
Behavioral Health of California Administrators providers through Scripps Medical
Plans covered behavioral health services. If you don't find the answer to your question,
please use the Contact Us page on this Web site or call Member Services at (888) 234-7222.
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Q. How do providers become part of the Schaller Anderson
Behavioral Health of California Administrators (SABHCA) provider network?
A. The SABHCA provider network is open. All interested providers should contact
the SABHCA Provider Relations Department at (888) 234-7222 for information about
credentialing and contracting with SABHCA.
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Q. Where do providers send a claim?
A. Schaller Anderson Behavioral Health of California Administrators
Attn: Claims Submission
P.O. Box 63065
Phoenix, AZ 85082-3065
Resubmissions, along with all attachments, should be sent to the same address, marked
as resubmissions on the envelope.
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Q. Who do providers call with questions about a claim
payment or claim status?
A. Providers should contact the Claim Research/Claim Inquiry Unit in our Claims
department at (888) 234-7222.
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Q. How do providers order a current Directory or Provider
Manual?
A. For the most current directory of providers included in the SABHCA provider network,
please use our Provider Search function on this Web site. A current Provider Manual
is available on this Web site. Call the provider relations department at (888) 234-7222
or contact your assigned provider representative to receive a hard copy of the provider
manual.
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Q. How do I find out who my provider representative is?
A. Schaller Anderson Behavioral Health of California Administrators assigns every
network provider a representative. Provider representatives are in regular contact
with providers and/or office staff. Providers may confirm the name and phone number
of their provider representative by calling the provider relations department at
(888) 234-7222.
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Q. How do providers obtain authorizations from Schaller
Anderson Behavioral Health of California Administrators (SABHCA)?
A. Providers may contact the Prior Authorization Unit seven days a week, 24 hours
a day by calling (888) 234-7222. For outpatient services, providers may also fax
a completed request for prior authorization form to SABHCA at 1 (888) 234-7345.
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Q. How do providers verify enrollment of a patient?
A. Providers can verify eligibility by registering on the Schaller Anderson Behavioral
Health of California Administrators (SABHCA) Web site or calling the Member Services
department at (888) 234-7222.
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Q. Does Schaller Anderson Behavioral Health of California
Administrators (SABHCA) have a specific Behavioral Health release of information
form?
A. Behavioral health providers may utilize their own release of information form.
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